Shipping and Delivery Terms

Shipping and Delivery Policy – The Koti Essentials

1. Shipping Methods
At The Koti Essentials, we provide both domestic and international shipping to deliver your orders efficiently and reliably. We collaborate with top-tier suppliers from the United States, Europe, and Asia to ensure high-quality products and dependable delivery services.

1.1. Order Processing
Orders are processed promptly after payment confirmation. Payments made via bank transfer or other manual methods may take additional time to clear.

Shipping Details:

• Domestic and international shipping options are available.
• Delivery timelines may vary based on the destination and other factors.

Important Note: Unforeseen circumstances, such as delays with shipping carriers, customs inspections, or high-demand periods, may impact delivery times.

1.2. Order Tracking
All orders include a tracking number, which will be emailed after payment confirmation. Tracking updates may take time to reflect on the carrier’s website after the code is issued.

The Koti Essentials is committed to providing guidance on how to track your orders effectively.

1.3. Insured Shipping
We guarantee the delivery of your package. In the rare event of a lost package or failed delivery, we will ensure a resolution in line with our policies.

Please Note:

• Orders containing multiple items may arrive in separate packages due to supplier locations.

2. General Conditions

2.1. Address Accuracy
Ensure that the shipping address provided during checkout is complete and accurate. The Koti Essentials is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

2.2. Recipient Availability
It is essential to have someone available at the delivery address to receive the package.

• Carriers may make multiple delivery attempts.
• Undeliverable packages will be held at the nearest carrier facility for pickup. If not collected, they may be returned to us.
• Reshipping fees will apply for orders requiring redelivery.

2.3. Incorrect or Incomplete Address
If the package cannot be delivered due to an incorrect or incomplete address, it will be returned to us. In such cases:

• Refunds will not be issued.
• Reshipping fees will apply to send the package to the correct address.

2.4. Taxes and Customs Duties
For international orders, The Koti Essentials will cover any taxes, customs duties, or additional fees during the delivery process. Customers will only pay the amount displayed at checkout.

3. Delivery Delays and Exceptions
In rare cases, delays may occur due to:

• Carrier issues.
• Customs inspections for international shipments.
• Natural disasters or holidays.

We will notify you of significant delays and work diligently to resolve any issues.

4. Agreement
By completing a purchase on our website, you agree to the terms and conditions outlined in this Shipping and Delivery Policy.

Thank you for choosing The Koti Essentials!