Shipping and Delivery Terms

Shipping and Delivery Policy – The Koti Essentials

1. Shipping Methods

At The Koti Essentials, we work with both domestic and international shipping to ensure your order is delivered in the most efficient and timely manner. We partner with top-tier suppliers from the United States, Europe, and Asia to bring you high-quality products with reliable delivery services.

1.1. Order Processing

Orders are processed within 1 to 3 business days after payment confirmation.
Payments made via bank transfer or other manual methods may take an additional 1 to 3 business days to clear in our system.

Shipping Timeline:

Domestic orders (within the U.S.): Estimated delivery is 5 to 10 business days after the order is processed.
International orders: Estimated delivery is 2 to 4 weeks depending on the destination.

Important Note: Delivery times may be extended due to unforeseen circumstances such as delays with shipping carriers, customs inspections, or high-demand periods (e.g., holidays).

1.2. Order Tracking

Each order comes with a tracking number, which will be sent to your email within 2 to 7 business days after payment confirmation. Tracking updates may take 5 to 10 business days to reflect on the carrier’s website after the tracking code is issued.

The Koti Essentials is committed to guiding customers on how to track their orders.

1.3. Insured Shipping

We guarantee that your package will arrive at your destination. In the unlikely event that your package is lost or not delivered within 90 business days from the shipping date, a full refund will be issued.

Please Note:

Your order may arrive in multiple packages if it includes items from different suppliers.

2. General Conditions

2.1. Address Accuracy

Ensure that the shipping address provided at checkout is complete and accurate. The Koti Essentials will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.

2.2. Recipient Availability

It is essential to have someone available at the provided address to receive the order.

Carriers typically make up to three delivery attempts.
If the package is undeliverable, it will be held at the nearest carrier facility for pickup within 7 calendar days. Failure to pick up the package within this timeframe will result in the package being returned to us.
A new shipping fee will apply for reshipping the order.

2.3. Incorrect or Incomplete Address

If the package cannot be delivered due to an incorrect or incomplete address provided by the customer, the package will be returned to us. In such cases:

The Koti Essentials will not issue a refund.
A new shipping fee will be charged for reshipping the package to the corrected address.

2.4. Taxes and Customs Duties

For international orders, any taxes, customs duties, or other fees imposed during the delivery process will be covered by The Koti Essentials. You will only pay the price displayed at checkout.

3. Delivery Delays and Exceptions

In rare cases, delivery delays may occur due to:

Carrier delays.
Customs inspections for international orders.
Natural disasters or public holidays.

We will keep you informed of any significant delays and work diligently to resolve issues.

4. Agreement

By completing a purchase on our website, you agree to the terms and conditions outlined in this Shipping and Delivery Policy.

For further assistance or inquiries, please contact our customer service team at [Insert Contact Email].

Thank you for choosing The Koti Essentials!